Refund & Cancellation Policy

Effective: September 7, 2026

Test and live billing

When checkout is labeled Stripe TEST MODE, no real payment or live subscription is represented. When live billing is displayed, the published subscription price and interval apply.

Cancellation

Customers can manage billing and cancel future renewal through the Stripe customer portal linked from VendorWindow. Cancellation is intended to take effect at the end of the current billing period unless the customer portal states otherwise. No sales or retention call is required.

Founding-offer 30-day first-payment guarantee

Customers who start the $49/month founding offer may request a refund of their first subscription payment within 30 days of the initial purchase if VendorWindow is not useful enough for them to keep. The guarantee is limited to one first-payment refund per customer or company. Submit the request through the Support page. Cancelling future renewal and requesting a refund are separate actions unless the customer asks for both.

Other refunds

Except for the founding-offer guarantee above, unless required by law or stated otherwise at checkout, subscription fees are non-refundable after a billing period begins. VendorWindow may also issue a refund or credit for duplicate billing, material billing error, or a service failure that reasonably warrants one.

Access after cancellation

When cancellation is scheduled for the end of a paid billing period, access may continue through that period. When Stripe reports the subscription as ended or otherwise not entitled to service, VendorWindow may end customer access.

Billing problems

Customers should use self-serve billing tools first. If a billing issue cannot be resolved there, submit a request through the Support page.

Changes

This policy may be updated as billing features or legal requirements change. Material changes should be reflected by revising the effective date.